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Ordering Information

Placing Your Order

Our on-line shopping cart will direct you to PayPal to process your payment.  You do not need a PayPal account to pay for your order, Pay Pal accepts all major credit cards.  Because we do not directly process your payment we do not have access to your credit card information, nor do we store any personal information or addresses on our site.  *Virginia residents will be charged sales tax.

Sales Policy

Products that are Copyrighted materials (patterns) - ALL sales are final and NON-REFUNDABLE.  Briar Root Primitives nor Robin Vizzone accepts resposibility for human error, or individual workmanship in the creating or making of any patterned designs.     

U.S. Shipping

We will strive to ship your order within 2-3 business days.  If for some reason your shipment is delayed we will contact you.  Shipping times can vary depending on where you live.  Most shipping within the U.S. can take 3-10 days.

We ship USPS First Class on most pattern orders.  Rates are based on size and weight of the order.  Please note:  There are additional shipping charges for Prim Brew due to the weight and packaging needs of the item.

We make every attempt to keep the shipping charges as reasonable as we can.  All packages are sent with USPS tracking.  If the postal service tracking shows that your package was delivered and you make a claim that it wasn't, we will start an investigation with USPS.  The postal service will honor insurance on tracked packages once you make a report of stolen mail to your local Police Department. If you make a claim against delivery that has been verified as delivered by the USPS, it is our policy that we will no longer ship to your address as it is compromised and not secure. 

International Shipping

Unfortunately we do not ship internationally.  Please see our digital downloads area for patterns that are downloadable.  If you don't see the one that you are looking for, please e-mail us to inquire about a downloadable version.

DIGITAL DOWNLOADS

All of the digital download patterns are copyright protected.  When you purchase a digital download pattern you will be sent an e-mail with a link to download the pattern.  You should save the pattern to a file on your computer and then print it.  Please honor the agreement to print the pattern only one time for your personal use.  Do not share or distribute the pattern in any other way.  (All rights reserved, including photocopy reproduction, enlargement and reductions; as well as the sharing of any downloaded pattern via e-mail.)  There is a limit of three opportunites to download the pattern.  Once you have reached this limit, you are no longer able to download it.  Please contact us if you have problems getting your pattern after two tries. 

Wholesale

We are happy to offer our patterns at wholesale terms to qualifying shops.  You can easily place orders online from us using a wholesale code for this website.  If you are interested in opening a wholesale account with us please e-mail us, we'd love to work with you. birdv123@gmail.com